Customer Service and Referrals
Courses in this category support frontline staff to create welcoming, respectful and culturally safe client experiences. Learning may cover communication, client intake, appointment support, service navigation, referrals, follow-up, complaints handling and front-of-house practice.
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Open a whole world of education
ACCESS
Provide free and accessible workforce learning for NSW Aboriginal Medical Services, reducing barriers to training and supporting staff to build skills in ways that fit busy service settings.
CHOICE
Offer a wide range of online micro-credentials and micro-learning so learners and services can choose training that matches their roles, priorities and development needs.
RELEVANCE
Shape training around Aboriginal Primary Health Care workforce needs, service priorities and community-led practice, so learning reflects the real work of the sector.
CAPABILITY
Build practical skills, confidence and workplace capability across the Aboriginal Primary Health Care workforce, supporting stronger service delivery and community health outcomes.